Enterprise data and semantic modelling: conceptual model of information technology incident management. Annual of Sofia University St. Kliment Ohridski. Faculty of Mathematics and Informatics, [S. l.], v. 110, p. 25–36, 2023. DOI: 10.60063/gsu.fmi.110.25-36. Disponível em: https://annual.uni-sofia.bg/index.php/fmi/article/view/573. Acesso em: 14 dec. 2025.