Building mental health resources: the human-centered interaction design implemented in me_HeLi-D platform

Abstract

This paper analyzes user feedback on the Moodle-based digital mental health literacy platform developed under the Erasmus+ project "me_HeLi-D: Mental Health Literacy and Diversity. Enhancing Mental Health and Resilience through digital Resources for Youth" (me_HeLi-D). The platform aimed to provide interactive mental health literacy content, and supported by user feedback contribute for engagement and improve learning outcomes. A mixed-methods approach, combining structured surveys and open-ended comments, was used to collect data on user experiences. Feedback was systematically categorized into general comments, module-specific critiques, and technical issues. Analysis helped identify recurring issues related to navigation, content accessibility, and technical difficulties with multimedia components, particularly with the multimedia functionality. Inconsistencies like the lack of availability for a "back to course" option confused users, and duplicated titles in some modules created additional navigational obstacles. Technical issues, such as the multimedia functionality, made content engagement difficult. These findings underscore the critical importance of user-centered design principles in developing effective digital learning environments. The study highlights the need for rigorous testing across diverse devices and operating systems to ensure accessibility and functionality. Furthermore, the feedback emphasizes the demand for more interactive learning experiences, suggesting that incorporating active learning strategies can enhance engagement and knowledge retention. Recommendations for platform revisions include addressing navigation inconsistencies, improving multimedia functionality, and incorporating interactive elements to promote active learning. This study contributes to the growing body of knowledge on best practices for designing and evaluating digital mental health literacy interventions and emphasizes the iterative nature of development based on continuous user feedback.